FAQs

I just placed my order! Now what?

Orders will take 3-12 days to process. Shipping times will vary depending on which option you selected. Please note that due to COVID-19, your package may be delayed. We encourage you to keep Route insurance in your order to protect your shipment.

Do you have a brick and mortar storefront?

Not at this time, no. The plan is to launch as an online/live sale storefront with the option for local pickup at pop-up markets and designated pick up locations. A brick and mortar store will likely not open for another few years.

I live in the Triangle. Do I have to pay shipping?

Not necessarily. We offer free local pickup. Pickup is limited to the dates, locations, and times located on our Shop Calendar. Please note that we do not offer same day pickup due to processing times.

Do you ship internationally?

We do not offer international shipping at this time.

What is Route and why is it in my shopping cart?

Route is a third-party application that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged. If you do not opt into Route, your package will not be covered if it is lost, stolen, or damaged. If you are selecting local pickup, it is recommended for you to remove Route from your cart.

What is your return policy?

All sales are final unless item is damaged from transit.

To inquire about returning a damaged item, please email us at honeypress.nc@gmail.com within 3 days of delivery. Customer pays for return shipping.

We do not offer local delivery.

Since I live in the area, can I just pick up my order?

You can pick up your order on designated dates, locations, and times as listed on our Shop Calendar. Orders for local pickup must be submitted no later than 2pm EST a day prior to the designated pickup day.

I'm a designer and stationery maker! How can I get my products stocked in your store?

Please email me at honeypress.nc@gmail .com with your wholesale terms and catalog if you're interested in having your products on our shelves. You can also message Honeypress through Faire.

I love your store's concept and would like to invest. How could I get contribute? 

Please fill out the Investment Inquiry form if you're interested in investment opportunities with Honeypress LLC. Once complete, we'll reach out to you within 3-7 days.